Privacy Notice
Last updated: June 2026
1. Who We Are
Sophie Williams Design Ltd ("we", "us", "our") provides digital design and related creative services.
Registered office: 8 Twisleton Court, Priory Hill, Dartford, Kent, England, DA1 2EN
Company number: 16280997
Email: hello@sophiewilliamsdesign.co.uk
Privacy enquiries: privacy@sophiewilliamsdesign.co.uk
We provide digital design and related creative services to businesses and organisations.
For the purposes of UK data protection law, including the UK GDPR, the Data Protection Act 2018 and the Data (Use and Access) Act 2025, Sophie Williams Design Ltd is the data controller of personal information collected through this website and during the provision of our services.
2. Personal Information We Collect
We may collect and process the following personal information:
Name
Email address
Telephone number
Company or organisation name
Website address
Information submitted through our contact form
Project briefs and related communications
We may also receive limited technical information necessary for the operation of our website and email systems. We only collect information that is relevant to our business activities and the services we provide.
3. How We Collect Information
We collect personal information when:
You submit an enquiry through our website contact form
You contact us by email or telephone
You request a quotation or proposal
You engage us to provide services
You communicate with us during a project
Information submitted through our website contact form is delivered directly to our business email account and is used solely to respond to your enquiry and manage any subsequent business relationship.
4. How We Use Personal Information
We use personal information to:
Respond to enquiries
Provide our services
Manage projects and client relationships
Prepare quotations, contracts and proposals
Issue invoices and maintain accounting records
Communicate with clients and prospective clients
Improve our services
Meet legal, regulatory and tax obligations
Investigate and resolve complaints
5. Legal Bases for Processing
We process personal information on one or more of the following legal bases:
Contract: processing is necessary to enter into or perform a contract with you.
Legitimate Interests: processing is necessary for the legitimate interests of operating and managing our business, communicating with clients and delivering our services.
Legal Obligations: processing is necessary to comply with legal, accounting, tax or regulatory obligations.
Consent: where required, we will obtain your consent before processing personal information for a specific purpose.
6. Third-Party Services and Sharing Information
We do not sell personal information.
We may share personal information with trusted third-party providers who help us operate our business and deliver our services, including:
Adobe Creative Cloud and Adobe Portfolio for website hosting, creative services and contact form submissions
These providers may process personal information on our behalf and are required to handle information securely and in accordance with applicable data protection laws.
We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.
7. International Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place and that the information remains protected in accordance with applicable data protection laws.
8. Data Retention
We are legally required to keep basic information about our clients for tax purposes, including contact details, identity and financial data for six years after they stop working with us.
9. Website Technology, Fonts and Cookies
This website is hosted using Adobe Portfolio.
We do not use website analytics services to track visitor behaviour. The website may use cookies or similar technologies necessary for the operation, security and functionality of the site.
You can manage cookies through your browser settings.
10. Security
We take appropriate technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.
While we take reasonable precautions, no method of transmitting information over the internet can be guaranteed to be completely secure.
11. Your Rights
Subject to applicable law, you have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information
Restrict processing of personal information, in certain circumstances
Object to processing your personal information, in certain circumstances
Request portability of information where applicable
Withdraw consent where processing relies on consent
To exercise any of these rights, please email: privacy@sophiewilliamsdesign.co.uk
12. Data Protection Complaints
If you have concerns about how we collect, use or protect your personal information, you may submit a complaint to us.
Privacy complaints should be sent to: privacy@sophiewilliamsdesign.co.uk
Please provide sufficient information to allow us to investigate your concern. We will acknowledge receipt of your complaint within 30 days and will investigate and respond without undue delay.
We maintain a procedure for handling data protection complaints and keep records of complaints received and actions taken.
If you remain dissatisfied after receiving our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
13. Contact Us
If you have questions about this Privacy Notice or our handling of personal information, please contact:
Sophie Williams Design Ltd
Email: hello@sophiewilliamsdesign.co.uk
Privacy enquiries: privacy@sophiewilliamsdesign.co.uk
Registered office: 8 Twisleton Court, Priory Hill, Dartford, Kent, England, DA1 2EN
Company number: 16280997
14. Changes to This Privacy Notice
We may update this Privacy Notice from time to time. Any changes will be published on this page and the date at the top of this policy will be updated accordingly.